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Why won't my video play?

Last Updated: May 23, 2016 10:09AM CDT
We're sorry to hear you are having trouble viewing playing the videos. When our members experience this problem it's usually the result of a problem within their web browser (Internet Explorer, Firefox, Safari or Chrome). In nearly all cases the following steps will fully resolve the issue:
 
1)  Delete your internet browser's cookies and cache/history.

2)  Be sure that you have the latest version of Flash downloaded. The link for Adobe Flash is: http://get.adobe.com/flashplayer/

If the first 2 steps don't resolve your issue, try an alternative browser such as Google Chrome or Mozilla Firefox.

The link for Google Chrome is:
https://www.google.com/chrome?&brand=CHMA&utm_campaign=en&utm_source=en-ha-na-us-bk&utm_medium=ha

The link for Mozilla Firefox is:
http://www.mozilla.org/en-US/firefox/new/

After a different Internet browser is installed onto your computer, open the browser and goto our site at: https://www.revolutiongolf.com to try the video again. 
 
If you are an AVG user, it's possible that our streaming video content is being blocked by AVG. 
1)  Open your internet browser and look for the AVG "eyeball." If using Mozilla Firefox or Google Chrome it will be in the top right-hand corner. If using Internet Explorer if will be in the top center.
2)  Click the eyeball and then click settings. When that page comes up you will see a list of blocked services. Make sure that our streaming content provider, Brightcove, is not checked and then click save. 
3) Go back to Revolution Golf, refresh the page, and the videos should play.
 
If these steps don't resolve your issue please send a detailed explanation of what you are experiencing, including the operating system/version you're on (i.e. Windows 7, Safari, etc.) and the browser/version you are using (i.e. Internet Explorer version 11.0.18, etc.)  to Member Support so you issue can be addressed individually. 
 
 

Revolution Golf

customersupport@revolutiongolf.com
http://assets0.desk.com/
RevolutionGolf
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